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Appeal a banned account

Streamer strike appeal

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Getting started

What Astra is and how to start, in 5 minutes

What is Astra?

Astra is a reflection platform combining AI, real-time social, divination, and meditation

3 min read

How to do your first reading

Start with tarot — type one specific question, get a 3–5-card reading

2 min read

Account & login

Email or Google, 60 seconds

1 min read

Change language (zh / en / traditional)

Top-right language switcher, or Settings · Language

1 min read

Delete my account

Settings · Privacy · Delete account — full wipe in 7 days

2 min read

Billing & payments

Pro, coins, shop purchases, refunds

Free vs Pro vs Premium

Free 5/mo · Pro unlimited · Premium uses Opus for deeper readings

2 min read

Refunds

14-day no-questions refund on subs, unused coins refundable, see /legal/payment-terms

2 min read

Live streaming

Going live, gifts, co-host, payouts, streamer rules

How to go live

Dashboard · Live · New stream · title · go live

2 min read

Streamer payouts

70/30 split · monthly · $50 minimum · Stripe Connect

3 min read

Streamer red lines (instant ban)

Minor · sexual content · off-platform transactions · hate · self-harm coaching · dangerous stunts

3 min read

Shorts

Posting shorts, the algorithm, reach, takedowns

Post a short

Dashboard · Shorts · New · 1–60s vertical

1 min read

AI voice

AI voice sessions, language, persona, opt-out

Using AI voice

Pick language · pick persona · talk · 2-min trial

3 min read

Readers

Reader onboarding, schedule, payout, ratings

Become a reader

Apply · audition · schedule · payout

4 min read

Safety & privacy

Report, block, privacy settings, crisis support

Report a user or piece of content

Flag icon on any card, stream, or short — human-reviewed in 24h

2 min read

Block · mute · restrict

3 tiers — block cuts all, mute is silent, restrict hides content

2 min read

Appeals

Account appeals, streamer appeals, lift a strike

Account suspended / disabled / restricted · appeal

Form · 7-day reply · senior reviewer on second-level

Streamer strike appeal

Strikes · payout holds · verification revoked · dedicated lane

Still stuck?

We reply within 24h (12h for Pro members and creators).