Safety & Age Policy

Last updated: 2026-05-14 · These terms are reviewed by Astra periodically and effective on the Last updated date above.

This policy describes the age tiers we enforce on Astra, the protections in place for minors, and our response to safety incidents. Read alongside the Community Guidelines, Crisis & Safety, Privacy Policy, and Terms of Service.

1. Age tiers

2. Verification

• Self-attestation at the Cosmos / onboarding age gate is the floor — by accessing the Platform you represent your age.
• For monetised features (gifts, payouts, live broadcasting, reader bookings) we require government-ID verification via Stripe Identity before activation.
• We may re-verify when behaviour, content, or external reports suggest misrepresentation.
• If we discover an account is under 13 we delete it immediately and notify the registrant.

3. What we do to keep people safe

3.1 Reporting + blocking

Block and Report are one tap from every star, message, stream, comment, profile, and reading. Reports go to Astra Trust & Safety with a target acknowledgement of 24 hours and a target decision within 5 business days (faster for live-safety matters).

3.2 Real-time content classification

We run automated classifiers across chat, captions, uploads, and voice for: CSAM, threats of violence, self-harm intent, hate speech, non-consensual intimate imagery, spam, scams, and identity fraud. Suspicious items go to human review, not auto-action.

3.3 Crisis routing

AI voice and chat trigger crisis-support scripting when high-risk language is detected. Hotline numbers appear in a non-dismissible card. Reader chats with crisis indicators pause for a safety check. See the Astrology & Divination Disclaimer § 6 and the Crisis & Safety document.

3.4 CSAM

Suspected child sexual abuse material is preserved, reported to the US National Center for Missing & Exploited Children (NCMEC) CyberTipline, and (where applicable) equivalent agencies in the user's country. Accounts that upload CSAM are permanently banned and reported regardless of the uploader's age.

3.5 NCII (non-consensual intimate imagery)

Removed within 24 hours of a verified report. No public ID is required to submit. Cooperation with StopNCII.org hash registry in progress.

3.6 Doxxing, swatting, stalking

• Doxxing: same 24-hour removal standard.
• Swatting threats: reported to local law enforcement where we have jurisdiction info.
• Stalking: court orders honoured (see § 5 below).

4. Asking for help

5. If you are a parent or guardian

• We do not direct the Platform to children under 13. If you believe your child under 13 has an account, please email hello@astraplatform.ai with proof of guardianship; we delete the account.
• For teen users in GDPR-K minimum-16 jurisdictions, your verifiable consent is required for the Platform to process personal data.
• We provide a family-mode toggle (in development) that limits a teen's account to Explore-only content even where local law would permit more.

6. Crisis & emergencies

Astra is not a crisis service. If you or someone else is in immediate danger, call your local emergency number.

Always-available hotlines (full list in Crisis & Safety):

• US: 988 · UK: 116 123 · AU: 13 11 14 · CA: 988
• Mainland China: 400-161-9995 · HK: 2896 0000 · TW: 1925
• DE: 0800 111 0 111 · FR: 3114 · BR: 188 · IN: AASRA +91-9820466726
• Global: https://findahelpline.com

7. Vulnerable users

We make special accommodations for users who self-identify as in recovery, post-bereavement, or otherwise vulnerable:

• Slow-reveal mode in Whispers and live chat
• Safety nets that surface hotlines if conversation pattern matches risk indicators
• Self-imposed limits on session count or spending in Settings → Wellbeing
• We honour third-party requests from court-appointed guardians and conservators with valid documentation.

8. Banned content (one-strike)

The following are zero-tolerance and result in immediate permanent ban + NCMEC report (where applicable) + preservation of evidence for law-enforcement cooperation:

• CSAM in any form
• Real threats of violence
• Glorification or planning of mass harm
• Sale of weapons, controlled substances, fraudulent documents
• Trafficking-related content

9. Three-strike for community violations

Less severe violations follow a graduated path: warning → 7-day suspension → 30-day suspension → permanent ban. See Community Guidelines § Enforcement for detail. Appeals are available at each step.

10. Contact

• Safety team: hello@astraplatform.ai (target 24h, 12h for Pro)
• CSAM and child-safety: hello@astraplatform.ai (urgent)
• Law-enforcement requests: hello@astraplatform.ai
• Postal: Sunstone Venture Capital LLC dba Sunheir Culture, [Sunstone Venture Capital LLC, address — fill in], United States

These terms are reviewed by Astra periodically and effective on the Last updated date above. For an active emergency call your local emergency number first.